Refunds and Returns

Return by Mail

All returns of online transactions are to be returned by mail only. Customers will have 30 days after receiving a product to initiate a return online.

Cost to Return

Returns are free, however not all products are eligible. See the exclusions section for more details.

Return Tender and Timeline

Customers will receive the refund in the same payment method used for the purchase. After the product has been delivered to our return facility. Funds should be returned within approximately 10-14 days depending on your bank.

How to Initiate a Return

An Online return requires an RMA (Return Merchandise Authorization) Number.

Ways to request an RMA number:

  • Online
    • Visit your Account Page
    • Click on the “Order History” section
    • Locate your order and click return on the item(s)
    • You will be sent an email with an RMA within 48 hours
  • By Phone
    • If your item(s) qualify according to the policy, an RMA will be emailed to you shortly after your call

Multi-box products

If the product was shipped to you in multiple boxes, please wait until you’ve received the final box before making a return. The return period will start after you get the final package

Return Eligibility

Certain items will be considered Final sale at Wellwise. These include:

Item Type

Sale Type

Clearance items

Final Sale

Gift cards

Final Sale

Special Orders

Final Sale

Custom Orders

Final Sale

 

Items which contact skin directly are not permitted for return or exchange once the original seal is broken. These include:

Product

Returnable Condition

Breast pumps

Unused

Sealed original packaging

Blood Pressure Monitors

Unused

Sealed original packaging

TENS Units

Unused

Sealed original packaging

Hospital beds

Unused

Sealed original packaging

Lift chairs

Unused

Sealed original packaging

Pillows

Unused

Sealed original packaging

Incontinence products

Unused

Sealed original packaging

Mattresses & cushions

Unused

Sealed original packaging

Supports & braces

Unused

Sealed original packaging

Bathroom safety

Unused

Sealed original packaging

Mobility aids (transport chairs, rollators, scooters)

Unused

Sealed original packaging

*Electronics

Original sealed box in saleable condition

 

Notes:

Other exclusions may apply

*For some electronics you may be required to deal directly with the manufacturer.

Wellwise reserves the right to refuse to limit or refuse to accept the return of certain merchandise at any time for any reason