SHIPPING UPDATE: High-level parcel volumes resulting in delays as Canada Post continues to deliver

Wellwise remains committed to supporting our customers and we’re working with our shipping partner (Canada Post) to respond to the increased demand in online shopping in a responsible manner, putting the safety, and the communities we serve, first.

As a result, customers may experience a delay in standard order processing and shipping times for all orders placed online at wellwise.ca. We apologize for this short-term issue.

Canada Post is currently advising customers of the following, as of April 23, 2020:

Canada Post is advising customers across the country to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the important safety measures we’ve implemented in our processing facilities, mean it is taking longer to process. Those measures include physical distancing in facilities that were never designed for keeping people two metres apart.

Full news release available at www.canadapost.ca

If you have questions regarding your existing order, please contact Customer Service through our Contact Us page or by phone at 1-866-220-3837.

Shipping & Handling

Where We Ship

We are currently shipping to all Canadian provinces. Limited shipping options may be available in some areas.

Regular Order Processing

After your order has been placed, you will be notified with an Order Confirmation Email. Your order will be processed in our fulfillment center within 1-2 business days, subject to peak holiday periods.

Once your order has shipped, you will receive a Shipping Confirmation Email with a shipment tracking number. If you are a registered user, you may also log into your account to review the status of your current and past orders. 

Shipping Options

Once your order has shipped, you can track your shipment using your Shipping Confirmation or Shipment Notification emails. When shipping within Canada, your order will arrive within these delivery estimates based on your specified delivery location.

Shipping Method

Delivery Standard

Expedited

4–10 Business Days


Shipping time is estimated from when you receive your shipping confirmation email. Delivery times may vary based on destination address.

Custom Orders

All Custom Order Products will be processed in our fulfillment center within an estimated 2 – 4 weeks (or sooner if possible), subject to availability and/or peak holiday periods. Once your order has shipped, you will receive a Shipping Confirmation Email with a shipment tracking number. If you have other items in your order, these will be processed and shipped separately based on our Regular Order Processing and Shipping.

Shipping Restrictions

We reserve the right to restrict delivery to certain remote locations. At this time, we are not able to split an order into multiple shipping destinations.

Some items are considered hazardous and are required to be shipped by Standard shipping only. These may include aerosols and alcohol-based products.

For all other inquiries regarding your order, please contact Customer Service, through our Contact Us page or by phone at 1-866-220-3837.