Service - Our expert staff can't wait to show you why we are different than your regular retail store. One of the differences is we offer a variety of services designed to fit the needs of our customers, from product recommendations to in-home consultations, we are here to help you and your family. Learn more below.

Services

Our expert staff can’t wait to show you why we are different than your regular retail store. One of the differences is we offer a variety of services designed to fit the needs of our customers, from product recommendations to in-home consultations, we are here to help you and your family. Learn more below.

CPAP & Sleep Therapy

We offer a variety of services and products to support your journey to better sleep When you book a CPAP and Sleep Apnea Therapy consultation, you receive one-on-one guidance from our sleep consultants. Learn more below.

Looking for a better night’s sleep?

Come in and meet the Registered Nurses, Registered Respiratory Therapists, and Registered Polysomnographic Technologists on our team who are dedicated to sleep therapy.

Here are some of the ways our sleep consultants can help you get a better night’s rest:

Product recommendations based on your prescription and personal sleep needs
Helping you feel comfortable wearing and using your new equipment
Teaching you about cleaning, maintaining and replacing your equipment
Monitor your therapy results and communicate with your prescribing physician as appropriate

Appointments can vary in duration depending on the nature of the consultation. While we do try our best to accommodate walk-in appointments, it is recommended to schedule your appointment ahead of time by calling your local store

We offer flexible appointments with availability during evenings and weekends.

Professional Fittings for Braces & Supports

Our friendly staff are trained and certified to offer customized fittings for our products. We can help you stay equipped with the right gear and knowledge to help you stay active and independent.

Help support strong joints and prevent injury.

Here are a few of the services we offer during a fitting appointment:
Provide customized fittings for compression, supports and braces
Recommend products based on injury, activity, or proactive function
Demonstrate how to use and adjust products on your own

Appointments can vary in duration depending on the type of fitting and level of customization. Due to the high volume of fitting appointments, we recommend that you book ahead of time.

In-Home Consultation

We help provide customized home solutions to help our customers stay in their homes longer. From equipment recommendations and installation, to safety expertise, We offer professional and trustworthy consultations for personalized home solutions.

Home Services

Helping you feel safer & comfortable in your own home.

We can offer you a variety of solutions to make your home feel safe and comfortable. Our home assessment and modification recommendations can include:

Home assessments and home safety design consultations performed by CAPS certified design consultants
Reputable, licensed and bonded contractors who are committed to quality service from start to finish
Scheduled post-sale follow-ups, preventative maintenance services
Products and services that are compliant with Health & Safety standards
Equipment Certification (Weight Load Testing & Bed Rail Entrapment)
We also go further by providing expert solutions in the following areas of your home:
Bathroom Safety Modifications
Grab bars
Decorative grab bars
Shower head with glide bar
Right height toilets
Walk-in tubs
Home Comfort Modifications
Custom railings - interior & exterior
Threshold ramps
Smart Home Design
Doorbells
Adjustable beds
Hospital beds
Mobility products
Home Entry Modifications
Ramps
Modular ramps
Porch lifts
Door operators
Exterior railings
Elevator & Lift Modifications
Custom elevators
Incline lifts
Ceiling lifts
Exterior lifts
Pool lifts

Appointments can vary in duration depending on the type of home assessment. Please contact your local store for full appointment booking details.

Home Services are currently only available in Ontario.

Technical Support and Repairs

After you invest in a great product, you want to make sure it maintains functionality as it was intended. That is why we offer technical support and repair options to help ensure your products keep performing for years to come.

Keeping things in good working order.

Our technicians offer:
Assessments
Temporary replacement equipment
Repair services

An assessment costs $100 and must be booked ahead of time. Our expert and friendly technicians will determine whether your product can be repaired in your home or in their shop, and provide you with a quote. If you choose to proceed with the repairs, the assessment fee will cover 30 minutes of your total labour. Please keep in mind that parts are only covered by warranty, additional fees will be charged for the labour.

Rentals

In need of a product, but only for a short period of time? Many of our customers enjoy our rental offering. Rentals are great for when recovering from a hospital visit, or even when extending hospitality to friends and family.

Short-term mobility and safety needs.

Our rentals follow a 28-day cycle, with automatic billing every four weeks. All rental products are cleaned and sterilized before returning to our rental program.

Products available:
Mobility aids (walkers, rollators, scooters, canes, transport chairs, removable/portable ramps)
Bathroom safety products (grab bars, transfer chairs, and more)
Hospital beds
Lift Chairs
Crutches
Bed rails
Electric breast pumps

Know what you need? Contact your nearest Wellwise to confirm rental availability. If the equipment you’re looking for is unavailable, we should have it ready in 2 business days. All rentals require a credit card to place a hold on your account. Holds clear within 7 business days. Ask our in-store staff about delivery options and fees for larger rental equipment.

Online & In-Store Shipping Options

Enjoy your shopping experience with us. We offer a variety of shipping options for our products whether you are shopping online or in-store.

Order it to where it’s most convenient.

We offer free shipping on all online wellwise.ca orders over $50*.

Shopping in-store? Almost any in-store product can be shipped right to your door via FedEx or through our in-house delivery system. Delivery of large items purchased in-store, such as scooters, lifts chairs, or hospital beds is managed by the location of purchase. Deliveries requiring a signature on a legal form, such as an ADP application, are managed by our in-house delivery system.

*Available online at wellwise.ca only. Complete an order on wellwise.ca valued at the specified amount or more before applicable taxes and after all other coupons and discounts are deducted and receive free shipping anywhere Canada Post offers its Baseline Expedited Service (the "Offer"). Lowering your order value, changing your delivery address and/or selecting a delivery service level other than Canada Post's Baseline Expedited Service will impact your eligibility to receive this Offer. Learn more about Canada Post's Expedited Service at https://www.canadapost.ca/

†FedEx delivery is used for new purchases placed in-store and shipped directly to the customer

‡In-house delivery is available to GTA customers only at this time. Contact your local Wellwise location for full details and limitations.