Refunds and Returns

Return by Mail

All returns of online transactions are to be returned by mail only. Customers will have 30 days after receiving a product to initiate a return online.

Cost to Return

Returns are free, however not all products are eligible. See the exclusions section for more details.

Return Tender and Timeline

Temporary Delay in Return Processing - Updated September 21, 2020
Due to new COVID related procedures in Return Handling we are experiencing delays in Return Processing. We expect all delayed returns to be completed as of October 2, 2020 and regular processing times to resume after that date.

Customers will receive the refund in the same payment method used for the purchase. After the product has been delivered to our return facility, funds should be returned within approximately 10-15 business days depending on your bank.

How to Initiate a Return

An online return requires an RMA (Return Merchandise Authorization) Number.

Ways to request an RMA number:

• Online (Purchased with Account)
  • Visit your Account Page
  • Click on the “Order History” section
  • Locate your order and click return on the item(s)
  • You will be sent an email with an RMA within 2 business days.

• Online (Purchased As Guest)
  • Open your Order Confirmation Email
  • Click on the Order Number Link
  • You will be taken to wellwise.ca and shown your order
  • Click return on the item(s)
  • You will be sent an email with an RMA within 2 business days.

If you have issues with either method please email support@wellwise.ca

Multi-box products

If the product was shipped to you in multiple boxes, please wait until you’ve received the final box before making a return. The return period will start after you get the final package

Return Eligibility

Certain items will be considered Final sale at Wellwise. These include:

Items which contact skin directly are not permitted for return or exchange once the original seal is broken. These include:

Notes:

Other exclusions may apply

*For some electronics you may be required to deal directly with the manufacturer.

Wellwise reserves the right to refuse to limit or refuse to accept the return of certain merchandise at any time for any reason