Refunds and Returns
Return by Mail
All returns of online transactions are to be returned by mail only. Customers will have 90 days after receiving a product to initiate a return online.
Cost to Return
Returns are free, however not all products are eligible. See the exclusions section for more details.
Return Tender and Timeline
Customers will receive the refund in the same payment method used for the purchase. After the product has been delivered to our return facility, funds should be returned within approximately 10-15 business days depending on your bank.
How to Initiate a Return
An online return requires an RMA (Return Merchandise Authorization) Number.
Ways to request an RMA number:
- Online (Purchased with Account)
- Visit your Account Page
- Click on the “Order History” section
- Locate your order and click return on the item(s)
- You will be sent an email with an RMA within 2 business days.
- Online (Purchased As Guest)
- Open your Order Confirmation Email
- Click on the Order Number Link
- You will be taken to wellwise.ca and shown your order
- Click return on the item(s)
- You will be sent an email with an RMA within 2 business days.
If you have issues with either method please email support@wellwise.ca
Multi-box products
If the product was shipped to you in multiple boxes, please wait until you’ve received the final box before making a return. The return period will start after you get the final package
PC Optimum
PC Optimum points and/or PC Optimum bonus points will be deducted automatically from the account associated with the PC Optimum member's card number that was used for the original purchase (whether or not the PC Optimum card is presented at the time of return and/or exchange).
Return Eligibility
Certain items will be considered Final sale at Wellwise. These include:
Item Type |
Sale Type |
Clearance items |
Final Sale |
Gift cards |
Final Sale |
Special Orders |
Final Sale |
Custom Orders |
Final Sale |
Items which contact skin directly are not permitted for return or exchange once the original seal is broken. These include:
Product |
Returnable Condition |
Breast pumps |
Unused Sealed original packaging |
Blood Pressure Monitors |
Unused Sealed original packaging |
TENS Units |
Unused Sealed original packaging |
Hospital beds |
Unused Sealed original packaging |
Lift chairs |
Unused Sealed original packaging |
Pillows |
Unused Sealed original packaging |
Incontinence products |
Unused Sealed original packaging |
Mattresses & cushions |
Unused Sealed original packaging |
Supports & braces |
Unused Sealed original packaging |
Bathroom safety |
Unused Sealed original packaging |
Mobility aids (transport chairs, rollators, scooters) |
Unused Sealed original packaging |
*Electronics |
Original sealed box in saleable condition |
Notes:
Other exclusions may apply
*For some electronics you may be required to deal directly with the manufacturer.
Wellwise reserves the right to refuse to limit or refuse to accept the return of certain merchandise at any time for any reason